PANDORA is a jewelry house founded in 1982 and headquartered in Copenhagen, Denmark. As of 2019, PANDORA jewellery is sold in more than 100 countries on six continents through more than 7,700 points of sale, including more than 2,600 concept stores.
Our objectives were as follows: to implement a new theme on Magento, to adapt the foreign redesign layout taking into consideration the behavioral traits of Russian users, as well as the existing marketing integrations of the client.
We worked under tight deadlines, because it was necessary to launch the website before Black Friday, at the same time ensuring its stable work under high loads.
Weonly had 2 months allocated for the project implementation: the project had tobe implemented in time for the "Black Friday" sales. The time waslimited, so to meet the deadlines, we decided to split the overall websitefunctionality into critical and postponed. This way we were able to dedicatemore time and focus on the implementation of critical functionality and onlyafter that proceed to the postponed part.
The website redesign layout presented by the head office was aimed at the foreign audience. In case of Russia, it was necessary to adapt the design to the behavioral traits of the Russian people.
For example, due to the particularities of the legal regulations on e-commerce, the standard the foreign website version had a two-step checkout process. There are no such legal requirements in Russia, so we suggested making a one-page checkout. Using the data-driven design methodology, we managed to increase the checkout completion rate in the sales funnel. The results of Black Friday came up to proof.
Having implemented the first part of the development, we proceeded to supplementary tasks: we upgraded the wish list, improved the "Reviews" block in the product card to match the design.
We managed to finalize the project before Black Friday and set up the website analytics before the release. The website coped with the increased load during the sales, at the end of which we compared the results of this year to the previous one — and we were very satisfied.
A 137 %
increase in the revenue
A 201 %
increase in the number of transactions
A 130 %
increase in convertion rates
Work on the project continues.
The client plans to finalize the "Stylist's Advice" section on the website with recommendations for selecting products, fix the "Basket" block, style transactional letters, supplement the product card with the "How others wear it" block and much more.
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